Shipping policy
Furllo Shipping Policy
Last Updated: October 14, 2026
At Furllo, we believe exceptional furniture deserves an exceptional shopping experience. Our shipping policy is designed to provide transparency, convenience, and confidence from the moment you place your order until your furniture arrives.
1. Free Shipping on All Orders
Furllo proudly offers FREE standard shipping on all orders, with no minimum purchase required.
- Free standard shipping applies to every eligible order, regardless of its value or number of items.
- Free standard shipping is available to destinations supported at checkout.
- There are no minimum spending requirements to qualify.
- Optional express shipping may be offered for an additional charge. Any such charge will be displayed before payment.
- Available shipping methods and delivery destinations are confirmed during checkout.
If delivery is unavailable for a particular destination or item, customers will be informed during checkout.
2. Processing and Delivery Times
Orders may take 3–120 calendar days to arrive after payment confirmation, including processing and transportation.
Delivery times vary depending on the product, availability, destination, and shipping method.
Larger furniture pieces, custom-manufactured items, and oversized products may require additional preparation or freight transportation.
Any product-specific delivery timeframe disclosed before purchase takes precedence over the general estimate.
Delivery estimates are not guaranteed arrival dates unless expressly stated.
3. Luxury Furniture and Freight Deliveries
Due to the size and nature of certain furniture products, some orders may be transported through specialized freight carriers.
Depending on the delivery service:
- A delivery appointment may be required.
- The carrier may contact you before delivery.
- Multiple items may arrive in separate shipments.
- Oversized products may require additional delivery coordination.
Standard delivery does not automatically include furniture assembly, installation, unpacking, or placement inside the home. These services are included only when specifically stated in the product listing or selected delivery service.
Customers should ensure that ordered furniture will fit through entryways, hallways, staircases, elevators, and other access points before purchasing.
4. International Shipping
Furllo offers free standard shipping to international destinations supported at checkout.
Availability depends on the destination and the product being ordered.
International orders may be subject to customs duties, import taxes, or other government-imposed charges. Where applicable, customers will be informed of charges collected at checkout. Charges collected separately by customs authorities or carriers remain the customer’s responsibility unless otherwise required by law or expressly stated at checkout.
International delivery times may vary because of customs processing and local carrier operations.
5. Order Tracking and Shipping Updates
Where tracking is available, customers will receive shipment information through the email address provided at checkout.
Tracking information may take time to become active after dispatch.
Large freight deliveries may provide fewer tracking updates than standard parcel shipments.
For order assistance, contact Furllosupport@gmail.com with your order number.
6. Shipping Addresses and Delivery Access
Customers are responsible for providing accurate and complete shipping information at checkout.
If an address correction is needed, contact Furllo promptly. Changes cannot always be accommodated after an order has shipped.
If a delivery cannot be completed because of an incorrect address, missed scheduled appointment, or inaccessible delivery location, additional carrier redelivery or address-correction charges may apply.
Any applicable charges will be explained before redelivery is arranged. These exceptional fees are separate from the free standard shipping included with the original order.
7. Shipping Delays
Although we work to deliver orders within the communicated timeframe, delays may occur because of carrier disruptions, customs processing, weather, product availability, or other circumstances.
If Furllo cannot ship an order within the promised timeframe, we will notify the customer and provide an updated shipping date when available.
Customers may accept the revised date or cancel affected unshipped items and receive a refund where required by applicable law.
Customers experiencing significant delays should contact our support team for assistance.
Nothing in this policy limits rights concerning late delivery or non-delivery under applicable consumer protection laws.
8. Damaged, Missing, or Incorrect Deliveries
We recommend inspecting all furniture and packages promptly upon arrival.
If your order arrives damaged, incomplete, or incorrect:
- Contact Furllosupport@gmail.com.
- Include your order number.
- Explain the issue in writing.
- Attach clear photographs of the product, packaging, and relevant shipping labels.
Please report visible delivery problems within 3 days of arrival whenever possible to help us investigate promptly.
This reporting request does not limit statutory rights or remedies, including those for defects discovered later.
Damage, defects, and incorrect deliveries are handled separately from change-of-mind returns and are not subject to change-of-mind restocking fees.
9. Returns and Refunds
Returns, cancellations, refunds, and store credit are governed by Furllo’s published Return and Refund Policy.
Free standard shipping on the original order does not automatically include free return shipping for change-of-mind returns.
Where applicable law requires Furllo to cover return costs or provide particular remedies, those requirements take precedence.
Customers should review the Return and Refund Policy before ordering.
10. Customer Support
For questions about shipping, delivery timelines, order tracking, or transportation issues, contact:
Furllo Customer Support
Email: Furllosupport@gmail.com
Website: https://furllo.com
Please include your order number when contacting us about an existing purchase.
11. Policy Updates and Customer Rights
Furllo may update this Shipping Policy to reflect changes in shipping services, operating procedures, or legal requirements.
Updates will be published on our website and will not retroactively remove rights associated with existing purchases.
Nothing in this policy excludes or restricts consumer protections that cannot legally be waived.