Política de reembolso
Furllo Returns & Store Credit Policy
Last Updated: October 14, 2026
At Furllo, we are committed to providing a premium shopping experience and exceptional home furnishings. We understand that circumstances may change after a purchase, which is why we offer a structured store credit request process designed to provide clarity and fairness.
1. Return & Store Credit Request Window
Customers may submit a change-of-mind return or store credit request within 3 calendar days (72 hours) of delivery.
The request must be received within 72 hours of the delivery time recorded by the shipping carrier.
This deadline applies to submitting a request, not to the time required for Furllo to review the request.
Requests received after this period may be declined, except where applicable consumer protection laws require otherwise.
2. How to Request Store Credit
To submit a request, contact:
Furllosupport@gmail.com
Use the subject line: Store Credit Request – Order #[Order Number]
Please provide:
- Your order number and the email address associated with your purchase.
- The product or products involved.
- The date your order was delivered.
- A brief explanation of your request.
- Clear photographs of the product, if requested to help us assess the situation.
All change-of-mind requests are reviewed individually. Submitting a request does not guarantee approval.
Furllo may request additional information reasonably necessary to assess eligibility.
3. Store Credit Approval
Change-of-mind store credit requests are subject to Furllo’s review and approval.
When Furllo approves an eligible change-of-mind request:
- The customer receives store credit equal to 75% of the eligible purchase amount, after deduction of a 25% fee.
- The customer does not need to ship the product back.
- The customer may keep the furniture or other purchased item.
- No return shipping arrangements or return shipping charges are required.
The 25% fee applies only to approved voluntary change-of-mind store credit requests, not to remedies required by law for damaged, defective, misdescribed, or incorrectly supplied goods.
4. Store Credit Calculation
A 25% store credit processing fee is deducted from the eligible purchase price after discounts, excluding separately charged shipping, taxes, and other non-product charges unless otherwise required by law.
For example:
- Eligible purchase amount: $2,000
- 25% processing fee: $500
- Store credit issued: $1,500
Store credit is issued only after Furllo confirms approval.
Furllo will communicate the approved credit amount and instructions for using it.
5. No Physical Return Required
Furllo does not require customers to physically return products when an eligible change-of-mind store credit request is approved under this policy.
Customers will not be instructed to mail products, deliver products to a drop-off location, or bring products to a physical store for such approved requests.
Customers may retain the purchased item after receiving approved store credit.
This provision does not limit any separate arrangements agreed with customers when resolving damaged, defective, or incorrectly supplied items.
6. Eligibility and Exclusions
Furllo may consider factors such as the circumstances of the purchase, the nature of the product, previous claims, and information submitted when reviewing voluntary change-of-mind store credit requests.
Requests involving suspected fraud or misuse may be declined following appropriate review.
Products clearly disclosed as final sale or otherwise excluded from voluntary change-of-mind requests at the time of purchase may not qualify.
None of these limitations excludes rights or remedies provided by applicable law.
7. Damaged, Defective, Incorrect, or Misdescribed Products
If an item arrives damaged, defective, materially different from its description, or incorrect, please contact Furllosupport@gmail.com as soon as reasonably possible.
Include your order number, an explanation of the issue, and photographs if available.
These matters are handled separately from voluntary change-of-mind requests.
Where required by applicable law, customers may be entitled to repair, replacement, refund, or another appropriate remedy. The 25% change-of-mind processing fee does not apply to legally required remedies.
The three-day change-of-mind request period does not shorten any applicable statutory rights or deadlines.
8. Receiving and Using Store Credit
Once approved, Furllo will issue store credit through an available method supported by our store.
Store credit may be used toward eligible future purchases from furllo.com.
Any applicable redemption conditions, expiration dates, or restrictions will be disclosed before issuance and will comply with applicable law.
Store credit issued for voluntary change-of-mind requests is not redeemable for cash except where required by law.
9. Order Cancellations
Order cancellation requests must be submitted promptly to Furllosupport@gmail.com.
Cancellation is not guaranteed after an order has entered processing or fulfillment.
Any cancellation rights or refund entitlements provided by applicable law remain unaffected.
10. Fairness and Consumer Rights
Nothing in this policy excludes, restricts, or overrides any non-waivable consumer rights under applicable federal, state, or international law.
Where applicable law grants customers additional return, cancellation, or refund rights, those rights take precedence over Furllo’s voluntary change-of-mind store credit process.
11. Contact Information
For questions about this policy, requests for store credit, or assistance with an existing order, please contact:
Furllo Customer Support
Email: Furllosupport@gmail.com
Website: https://furllo.com
We appreciate your trust in Furllo and look forward to helping you create an exceptional living space.